Refund & Cancellation Policy — AC Fix Malaysia

1. Booking & deposits

• Appointments can be booked via our website, WhatsApp, or phone.

• For some services (e.g., installation), we may require a deposit to confirm the booking. Deposit amount will be stated at time of booking. Deposits are refundable or non-refundable as specified at the time of booking.

2. Cancellation by you (Customer)

• Free cancellation window: You may cancel an appointment free of charge if you provide notice at least 24 hours before the scheduled appointment time.

• Late cancellation / No-show: Cancelling within 24 hours or failing to be present at the scheduled time may incur a cancellation fee up to 50% of the quoted service fee or forfeiture of the deposit.

• Deposit policy: If a deposit was taken and the booking is cancelled in the free cancellation window, the deposit will be refunded in full. Deposits may be forfeited for late cancellations or no-shows.

(These timeframes and percentages can be adjusted to suit your business model.)

3. Cancellations by AC Fix

• We reserve the right to reschedule or cancel an appointment due to technician unavailability, severe weather, or safety concerns. We will notify you as soon as possible and offer an alternative appointment.

• If we cancel and cannot reschedule within a reasonable time, you will be offered a full refund of any fees or deposit paid.

4. Refunds for completed work

• Refunds for completed work are handled case-by-case. If you are not satisfied with the workmanship, contact us immediately so we can assess and, where appropriate, rectify the issue.

• We provide a workmanship warranty for repairs performed by our technicians (standard warranty: 30 days — you may edit this to your actual warranty period). If a covered issue recurs within the warranty period and is due to our workmanship, we will repair it at no additional labour charge. Parts replaced are covered according to manufacturer’s warranty.

5. Refunds for parts & materials

• Parts are typically non-refundable once fitted. If an unused part remains in our possession and you request a refund, we may issue a partial refund (less handling and restocking fees).

6. How to request a refund or dispute a charge

1. Contact us within 7 business days of the service at acfix.malaysia@gmail.com or via WhatsApp. Provide: booking reference, date of service, contact details, and reason for refund.

2. We will acknowledge receipt within 3 business days and advise next steps.

3. If a refund is approved, we will process it within 14 calendar days using the original payment method where possible. Processing times may vary by bank/payment provider.

7. Partial refunds

We may offer partial refunds where:

• The service was only partially completed.

• You accepted a reduced or modified service.

• A mutually agreed discount was negotiated after the service.

8. Chargebacks

If you lodge a chargeback with your payment provider without first contacting us, we will investigate. If the chargeback is found to be invalid (service delivered as agreed), we will provide evidence to the payment processor. Repeated abuse of chargebacks may result in refusal of future bookings.

9. Compliance & changes

This policy is subject to applicable Malaysian consumer laws and our general Terms of Service. We may update it from time to time — changes will be posted on our website.

10. Contact

To request cancellations, refunds, or raise a dispute, email: acfix.malaysia@gmail.com or message us on WhatsApp (link on the site). We aim to respond to refund requests within 12 hour in business days.