Privacy Policy — AC Fix Malaysia
Who we are
AC Fix Malaysia (“we”, “us”, “our”) provides air-conditioning services including repair, servicing and installation in the Klang Valley and surrounding areas. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights in relation to that data. By using our website (https://www.acfix.my) or our services you agree to the practices described here.
If you need help or wish to exercise any right under this policy, contact us:
Email: info@acfix.my
WhatsApp: (use the Book/WhatsApp button on our site)
Business name: AC Fix Malaysia
1. Personal data we collect
We collect the minimum data necessary to provide our services:
a. Information you give us
Name, phone number, email address, service address.
Booking details: appliance make/model, issue description, preferred appointment date/time.
Payment information when you pay online (note: card data is handled by our payment provider; we do not store full card numbers).
Messages you send via WhatsApp, contact forms or email.
Reviews and feedback you leave (e.g., Trustindex or Google reviews).
b. Information we collect automatically
Website analytics (pages visited, device/browser, IP address in anonymized/aggregated form).
Cookies and similar technologies used for site functionality and analytics.
c. Third-party sources
If you connect through a third-party service (e.g., Google sign-in, review platforms), we may receive profile information from them subject to your privacy choices with that service.
2. How we use your personal data
We use data to:
Confirm and deliver your bookings, communicate appointment details, and provide aftercare.
Process payments and issue receipts.
Improve our services and website (analytics, performance).
Send service reminders, warranty information, and (with your consent) promotional offers.
Respond to support requests, complaints, and refunds.
Comply with legal or regulatory obligations.
We will not sell your personal data to third parties.
3. Legal basis & consent
Where required by law, we rely on your consent to process data (for marketing, cookies). For service fulfilment (booking, payment, warranty) our processing is necessary to perform a contract with you. We may also process data to comply with legal obligations or for our legitimate business interests (fraud prevention, improving services), balanced against your privacy rights.
4. Cookies & similar technologies
Our website uses cookies for:
Essential site functionality.
Performance and analytics (to understand site use).
Optional advertising or tracking (only with your consent).
You can manage cookie settings in your browser. For details, see our cookie banner or contact us.
5. Third-party services
We use trusted third parties to operate and improve our services (examples: payment processors, analytics platforms, hosting providers, review widgets such as Trustindex). These providers may process data on our behalf under strict contractual terms. Examples of service categories:
Payment processors (card payments)
Analytics (e.g., Google Analytics)
CDN & performance (e.g., NitroPack or hosting CDN)
Review/ratings widgets
We recommend reviewing the privacy notices of these services for details about their data handling.
6. Data retention
We retain personal data as long as needed to provide services, comply with legal obligations (tax, warranty claims), resolve disputes, and for legitimate business needs. If you request deletion and we have no legal requirement to retain the data, we will remove it within a reasonable time.
7. Security
We implement reasonable administrative, technical and physical measures to protect your data against loss, misuse, or unauthorized access. However, no internet transmission is fully secure — if you suspect a security breach, inform us immediately.
8. Your rights
Depending on applicable law you may have the right to:
Access or obtain a copy of your data.
Correct inaccurate or incomplete data.
Request deletion (subject to legal retention obligations).
Object to or restrict processing.
Request portability of your data.
Withdraw consent for marketing at any time.
To exercise these rights contact us at acfix.malaysia@gmail.com. We may verify your identity before responding.
9. Children
Our services are intended for adults. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, contact us to request removal.
10. Changes to this policy
We may update this policy — when we do we will post the new date at the top and, where appropriate, notify users by email or site notice.
11. Contact
Questions or requests: info@acfix.my We aim to reply within 12 hours in business days.